Shipping policy

Last updated: October 8, 2026

At Edpa Foods, we aim to process and deliver your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

We currently offer delivery across India, subject to the availability of our shipping partners and serviceability of the delivery address.

Some remote or restricted locations may have limited or no delivery service depending on the courier network.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive the available shipping and tracking information through your registered contact details.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery times may be longer for remote locations or during circumstances such as:

  • Public holidays
  • Severe weather
  • Natural disasters
  • Courier service disruptions
  • High-volume sale periods
  • Other circumstances beyond our reasonable control

The delivery estimate is indicative and does not constitute a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

From time to time, Edpa Foods may offer promotional or free-shipping offers. The applicable shipping charge shown at checkout will apply to your order.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the shipping partner.

You can use the tracking information to check the status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Edpa Foods will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address.

7. Failed Delivery

If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, the delivery is refused, or for another reason attributable to the recipient, the courier may attempt re-delivery according to its applicable procedures.

If the shipment is returned to us, please contact us at edpafoods@gmail.com for assistance.

8. Damaged Packages

If your package appears damaged, broken, or leaking when delivered, please take clear photographs or videos of the package before opening it, where possible.

Contact us at edpafoods@gmail.com within 48 hours of delivery and provide your order number along with relevant photographs/videos.

We will review the issue and provide an appropriate resolution where applicable.

9. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

Edpa Foods is not responsible for delays caused by courier operations, weather conditions, natural events, government restrictions, strikes, technical issues, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Edpa Foods
Ramnagar Kusmi, Balrampur-Ramanujganj
Chhattisgarh, India – 497224

Email: support@edpafoods.com
Phone: +91 92013 88211