Refund policy
At Edpa Foods, we carefully pack and dispatch our products to ensure they reach you in good condition. Since our products are food items, we follow the return and refund conditions mentioned below.
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Returns
Due to the nature of our food products, we generally do not accept returns of opened or used products.
However, if you receive:
- A damaged product
- A leaking or broken package
- The wrong product
- A product that is materially different from what you ordered
you may contact us for assistance.
2. Damaged or Incorrect Product
If your order arrives damaged, leaking, broken, or contains an incorrect product, please contact us at edpafoods@gmail.com within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs/videos of the package and product
- Photographs of the shipping package, if applicable
We will review the issue and, where the claim is accepted, provide an appropriate resolution such as a replacement or refund.
3. Refunds
If your refund is approved, the applicable refund amount will be processed to the original payment method used for the order.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
4. Cancellation
Orders can be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible at:
Email: edpafoods@gmail.com
Phone: +91 92013 88211
5. Non-Returnable Products
Because our products are food items, we generally cannot accept returns for:
- Products that have been opened or consumed
- Products where the issue is due to improper storage or handling after delivery
- Products damaged after delivery due to customer handling
- Change of mind after receiving the product
6. Delivery Issues
If your order is marked as delivered but you have not received it, please contact us as soon as possible. We will coordinate with our delivery partner to investigate the issue.
7. Contact Us
For any return, refund, cancellation, or order-related query, please contact:
Edpa Foods
Ramnagar Kusmi, Balrampur-Ramanujganj
Chhattisgarh, India – 497224
Email: support@edpafoods.com
Phone: +91 92013 88211